Royal Flush Havanese complaints about complaints sites should help decipher what you should and shouldn't believe when researching a company. Most review and complaint sites allow anyone to post anything about a person or company. If there is one unscrupulous person out there who decides to target you or your company you can be destroyed on the internet overnight.
I recently read that one of the most popular complaint sites is run by a man accused of extortion. I would tend to believe this since when I wrote to the site with proof about fictitious information that was posted about Royal Flush Havanese by someone out to dissuade people from doing business with us, the response was that for a fee they would do their own investigation, otherwise, even though their terms of service prohibit defamation and I had unrefuted proof that the post was indeed defamatory, they would not remove the post. Legally, these sites do not have to remove any posts without a court order. Legally, it is their right to allow anyone to post anything, true or not.
When the internet began, the government decided to steer clear and not regulate what is published for all to see like they do with radio, television and print. It sounded like a good plan, less government intervention, but it set up a medium where there are virtually no laws or rules and people are tortured, stalked and beat up online. It's an excruciatingly long process but laws are finally being passed to stop cyber bullying and hopefully those laws will expand to protect the consumer and businesses as well.
In the same way a riot begins on the street so too is a cyber mob initiated. All it takes is one person to start an attack and before you know it, people are writing false information on any sites they can find with no restrictions.
The Better Business Bureau is a reliable organization that monitors reviews to insure that they are from real customers and that if there is a real complaint that the company is made aware of the problem and given the opportunity to address the situation. We are grateful to be able to refer potential customers to the BBB and provide countless testimonials from real customers who value honest, ethical business practices. It's easy to believe what you read, but investigate for yourself and try to be sure what you read is from a trustworthy source. Complaint sites destroy lives. Royal Flush Havanese is BBB accredited with an A+ rating as of June 5. 2012.